Email only, response time 2–5 business days. German-speaking support is faster. English support exists but is slower.
For contributors, it is often described as the "European Alamy" — a platform where editorial and creative content can command higher per-sale royalties, but with lower sales volume compared to microstock sites. panthermedia contributor
Web-based, no FTP for most contributors. Batch editing is limited. You can copy keywords from previous images, but no IPTC metadata extraction? (Actually, they support IPTC, but it’s glitchy.) Email only, response time 2–5 business days